FAQs

❓ Do you offer free shipping?
Yes! Enjoy FREE shipping on all orders over $40.

❓ How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5–8 business days, depending on your location.

❓ Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, Australia, and many other countries. Shipping availability is shown at checkout.

❓ Can I track my order?
Yes! Once your order has been shipped, you'll receive a tracking number by email so you can follow your package every step of the way.

❓ Can I cancel or change my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to accommodate your request.

❓ What is your refund policy?
We currently do not accept returns or exchanges. However, if you experience any issues with your order, please contact our support team, and we'll work to resolve the problem as quickly as possible.

❓ How can I contact PawVillage?
You can reach our support team anytime through our Contact Us page or by email. We're always happy to help with questions about your order or our products.

❓ Is my payment information secure?
Absolutely. We use encrypted SSL technology and trusted payment providers to keep your personal and payment information safe and secure.

❓ What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and other major payment methods available at checkout.

❓ How long does it take to receive a reply?
Our support team typically responds within 24 hours on business days.